Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in its original condition, unworn, and accompanied by the original packaging and documentation. You'll also need the receipt or proof of purchase.
To start a return:
- Contact our customer support team at nv@sandandstonejewelers.com to request a Return Authorization (RA) number.
- Securely package the item(s), including all original packaging and documentation.
- Clearly write the RA number on the outside of the package.
- Ship the package to the return address provided by our team.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Engraved or custom-made jewelry pieces are not eligible for return unless there is a manufacturing defect or an error on our part. We do not accept returns on sale items or gift cards.
Refunds & Exchanges
Once we receive your returned item(s), our quality control team will inspect them. If approved, refunds will be issued to your original payment method. Exchanges for a different size or product may be arranged based on availability. Shipping fees are non-refundable, except in cases of shipping errors or damaged items.
European Union 14-day cooling off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in its original condition, unworn, and accompanied by original packaging and documentation, along with proof of purchase.
Questions?
If you have any questions or need assistance with a return or exchange, contact our customer support team at nv@sandandstonejewelers.com. We're here to help.